FAQ

Some of our most asked questions

Luggage

What makes the luggage smell proof/odor absorbing?

Each bag has a nylon or cotton canvas exterior that has a heavy duty rubber backing. The rubber backing, that is invisible from the outside, works as our first line of defense by creating odor containment and resistance to water. Our carbon filter system has 3 separate layers. The two outer white layers are synthetic filters, and the middle layer is activated charcoal. Combined these layers create a filtration system that soaks up all unwanted odors.

What makes the luggage water resistant?

Each bag has a nylon or cotton canvas exterior that has a heavy duty rubber backing. The rubber backing, that is invisible from the outside, works as our first line of defense by creating odor containment and resistance to water.

Is the luggage waterproof?

No, because they are not submersible.

How do I refresh the carbon filter system in my Revelry bag?

Refreshing the filters releases absorbed odor molecules from the filters, renewing them to near their original absorbing ability. To refresh your bag: Turn the bag inside-out. Place the bag in the dryer on low for a few minutes or until warm. OR place it outside in the sun for a few hours or until warm.

Is the luggage machine washable?

No. We recommend spot cleaning as needed or dry cleaning. When you put the bags in a machine washer you risk damaging the carbon filter system. Washing the bag will also warp the leather details.

What is a waterproof zipper?

A waterproof zipper is a zipper that has been coated in rubber to allow it to keep water out. With any type of waterproof zipper it is important to use a zipper lubricant about once a month to increase the longevity of it.

Is the luggage lockable?

Yes, all of our luggage with the exception of the Confidant and Mini Confidant is lockable. We suggest purchasing our brass luggage lock that come with two unique keys if you plan to lock your luggage.

Hard Cases

Are the hard cases smellproof?

Yes, the case is airtight and has a carbon patch that covers the automatic pressure equalization valve.

Are the hard cases waterproof?

All Revelry Scout Series Hard Cases are waterproof IP67 Military standard. IP67 means the unit can be dropped into a body of water up to a meter deep for half an hour.

What temperatures can the hard cases withstand?

-47C to 90C

What material are the hard cases made out of?

TSU-1 resin with fiberglass reinforcement.

Do you sell replacement foam?

Yes, you can order it on our estore. We sell full sets.

Are the hard cases lockable?

Yes, our hard cases have multiple locking locations. We suggest purchasing our brass luggage lock that come with two unique keys if you plan to lock your hard case.

Coolers

Are the coolers smellproof?

Yes, because we use a heavy duty t-zip zipper that is air and watertight.

How long will it stay cold?

That depends largely on the external conditions. We maximize our cold retention with 2” of closed cell foam. Outside temperature, initial temperature of contents, amount of sunlight, number of times the cooler is opened, will all affect how long the contents will stay cold for.

Are the coolers waterproof?

Yes, the coolers are waterproof. They are sealed completely so no water can leak into the bag or leak out of the bag.

Warranty

Can I exchange my bag?

Yes if you purchased the bag through our estore and it hasn’t been used yet. Please contact info@revelrysupply.com to get an exchange started.

What is your warranty policy?

We stand behind our products. Anything we deem a manufacturing defect we will replace free of charge. Send any warranty questions to: customerservice@revelrysupply.com

Wholesale

Can I start a wholesale account? What do I need to start a wholesale account?

Yes, please send a request to sales@revelrysupply.com to get started.

If we didn’t answer your question, please send us an email at info@revelrysupply.com